Frequent questions

Is it safe to shop at OHRO boutique?

Your purchase at OHRO is completely safe and fast, thanks to our online store and Instagram page, which has been operating since 2017. With thousands of sales completed and many satisfied customers! We invite you to visit the *Reviews* section where you'll find comments from our customers about their shopping experiences after receiving their orders.

We carefully select our products to ensure our customers are satisfied with their purchase, so you don't have to worry about the quality. We also offer a color or product exchange guarantee.

What is the shipping cost?

FREE SHIPPING! On all your purchases

Express shipping option available at an extra cost

Payment methods?

• Credit and Debit Cards (VISA, MasterCard and American Express)

︎• PayPal & PayPal Express

• Mercado Pago

• Kueski Pay

• I postpone

*For more information, please visit the Payment Methods section

Why was my card declined?

Your card may be declined for one of the following reasons:

The card limit may have been reached: check with your bank that the card has not exceeded the allowed amount for purchases.

Some of the information you entered may be incorrect: please check that you have filled in all the required fields correctly.

How can I check the status of my order?

Once your payment is confirmed, your tracking number and the shipping company's website, where you will find detailed information on the status until delivery, will be sent to the email and WhatsApp number you registered when you placed your order within a maximum of 1 business day.

Our team will track your package until we confirm you've received it. If you have any further questions about its status, you can always contact us via email at info@ohro.mx

Can I exchange or return an item purchased from OHRO?

Your satisfaction is our top priority! If for any reason you're not 100% happy with your purchase, you can return the item for an exchange for a different size, color, or style, or receive store credit for a future purchase with no expiration date (excluding sale items). Visit our Exchanges section for more information.

Wholesale?

For more information on wholesale purchases, please send us a message via WhatsApp at 33-1980-5080 and we will gladly assist you as soon as possible.